Order Processing Time
All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.
Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | $5.99 |
| Express Shipping | 2–5 business days | $12.99 |
| Overnight Shipping | 1–2 business days | $24.99 |
| Free Standard Shipping | 5–10 business days | Free on orders over $50 |
Delivery times are estimates and begin from the date of shipment, not the date of order.
International Shipping
We currently ship to selected international destinations. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order on our website or directly on the carrier's website. Please allow 24–48 hours for tracking information to become active.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at [your email address] and we will do our best to correct it before the order ships.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your tracking information shows your package was delivered but you have not received it, please check with neighbours, building management, or your local post office first. If you still cannot locate your package, contact us at [your email address] and we will do our best to assist you.
Damaged Items
If your order arrives damaged, please take photos of the damaged item and packaging immediately and contact us within 48 hours of delivery at [your email address]. We will work with you to arrange a replacement or refund as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
- Email: [your email address]
- Phone: [your phone number]
- Business hours: Monday – Friday, 9am – 5pm